How to log in with Two-Factor Authentication (MFA)?

What is two-factor authentication (MFA)?

Two-factor authentication (or MFA, Multi-Factor Authentication) is a security method that adds an extra layer of protection to your login. Instead of using just a username and password, you’ll need to confirm your identity with a security code generated by an app (like Microsoft Authenticator), which will be requested every 24 hours.

This helps protect your account even if someone discovers your password. It’s like having a second "key" to access the platform.

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Logging in for the first time with Two-Factor Authentication (MFA)

1. Perform the initial login
   
   • Enter your username and password as usual on the login screen.
     
     

     

                    
     
     • After confirming your details, a Two-Factor Authentication setup modal will appear automatically.
       

       
       
       
       

2.  Install an authenticator app
   
   • Download an authentication app on your smartphone. We recommend Microsoft Authenticator (available for Android and iOS).
   • Alternatives: Google Authenticator, Twilio Auth, or similar.
     
     

3.  Link your account to the app

   • Open the Authenticator app and tap the "+" symbol (top right corner).
     
     

     

     
      
     • Select "Other account (Google, Facebook, etc.)
       
       

       
       
       

     • Scan the QR code displayed on AEVO.
       
       • Tip: If you’re accessing it from your smartphone and can’t scan the QR code, tap "Enter code manually" in the app and enter the secret key (Step 3 in the modal).
         Click the code to copy it automatically.
         
         
         
         
         
4. Enter the verification code
   • After linking the account, the app will generate a 6-digit code (refreshed every 30 seconds).
     
                                                        
      
     • Copy the code and paste it into the "Verification Code" field in the modal (Step 4).
       

       
       
       
       

5. Save the recovery keys
   
   1. After validating the code, AEVO will display 10 recovery keys.
   2. Click "Download" to save them in a secure location (e.g., email, cloud, printed).
   3. Confirm you’ve saved the keys by clicking "I kept my keys."
      
      

Done! Your login was successfully completed with the extra security of Two-Factor Authentication. 🎉

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Logging in with Two-Factor Authentication Configured

1. Perform the initial login
   
   • Enter your username and password as usual on the login screen.
     

     
     
     

2. MFA code request
   
   • After validating your credentials, the platform will display a field to enter the 6-digit code.
     
     
     
     
3. Open your authenticator app
   
   • On your phone, open the configured app (e.g., Microsoft Authenticator, Google Authenticator).
   • Locate the "AEVO" account (or the name you assigned).
   • Copy the current 6-digit code (changes every 30 seconds).
     
     
4. Enter the code on the platform
   
   • Paste the code into the indicated field.
     
     
     
     
5. Access granted
   
   • If the code is correct, you will be redirected to the home page.
     
     

⚠️ Attention!

If you lose your phone or don’t have access to the authenticator app, the recovery keys will be the only way to recover your account.

• Store them carefully!
• Do not share them with anyone.
• Save them in multiple places (e.g., email + USB drive).

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Common Issue and Solutions

📱 In case of lost or stolen phone, read our article:

👉 How to recover Two-Factor Authentication access if you lose or change your phone.