If you forgot your password to access the AEVO platform, follow these instructions to reset it. The process is valid for both the web version and the mobile app:
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On the login page, click on "Forgot your password?" (located below the "Access" button).
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Enter your username (email, CPF, employee ID or other registered information).
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Click on "Recover Password".
- A reset link will be sent to the email linked to your account.
- A reset link will be sent to the email linked to your account.
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Check your email (look in your spam or promotions folder).
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⏱️ Important: The link expires in 5 minutes.
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⏱️ Important: The link expires in 5 minutes.
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Create a new password, following the requirements:
- At least 6 characters;
- At least 1 uppercase letter;
- At least 1 lowercase letter;
- At least 1 number.
Frequently Asked Questions
❓ I didn’t receive the recovery email.
- Check your spam or junk folders.
- Confirm if the registered email is correct (if needed, contact your company’s support team).
❓ How do I know if my access is local or integrated?
- Local accounts use credentials provided by your administrator. If you log in with your corporate email, it’s an integrated account.
❓ My company enabled Two-Factor Authentication (MFA):
- If your administrator enabled 2FA on your account, follow this guide: How to log in with Two-Factor Authentication (MFA)
- Lost access to the Authenticator App? Check out: How to recover access to Two-Factor Authentication in case of phone loss or replacement.
What to do if you need help?
If you have any questions about how to perform a certain action, or about the platform or the ideas program in general, always contact your company’s Innovation Team. They will be able to guide and support you properly.